We are actively working to improve our maintenance procedures to minimize disruptions to our guests. Please accept our apologies for any discomfort this caused you. We understand that the unexpected water shut-off, followed by a lack of hot water, was frustrating.
Your feedback is crucial to us, and we're committed to addressing these issues to enhance the overall guest experience. We sincerely apologize for the series of inconveniences you encountered during your stay. Hi Maria, Thank you for taking the time to share your recent experience with us.
